Deliveries & Returns

Deliveries

Orders made Monday to Friday are processed and fulfilled on the day of receipt with an expected delivery of up to 3 working days for orders in the UK and 7 working days for all international orders.

Orders placed on a Saturday and Sunday will be processed the following working day.

For  UK deliveries we use Royal Mail tracked. This is a secure postal service..

Orders to Europe will be sent Royal mail international tracked & signed. Parcel tracking and Online confirmation of delivery available.

Please note delivery times out side of the UK are not guaranteed and should be used as an approximation only.

Refunds & Exchanges

Olney Headwear has a 14 days return policy upon receipt of your order. Items must be in the original packaging and the same condition you received them with hang tags still attached.

Christmas Returns

All items purchased online from the 29th November 2019 can be returned until the 14th January 2020. For purchases made after 24th December 2019 our standard 14-day return policy will apply. Items must be in the original packaging and the same condition you received them with hang tags still attached.

Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund  shipping charges. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

Exchanges

Please note that an item can be exchanged Only for the same style hat/cap ordered. If this item is not in stock, you can choose another item of same value. Once we have received back your item(s) for exchange please allow up to 10 working days for processing.

Exchange Procedure

  • Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
  • If returning for an Exchange, please state the new size/colour you require
  • Send the parcel back to us
  • Your request will be processed with 10 working days of receipt
  • We will notify you via email when your item has been processed

Address for Exchanges

Olney Headwear LTD
PRODUCT RETURN #(Write Order Number Here)
106 Old Bedford Road
Luton
Bedfordshire
LU2 7PD
United Kingdom

In the unlikely event your item is damaged or incorrect we will replace or refund the item. Except in the case of damaged, faulty or mis-described goods, customers are obliged to meet all expenses of returning goods. Please ensure the cost of returning the product is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges if your item is deemed faulty. Once we have received your item(s) for exchange or refund please allow up to 10 working days for processing.

Please be aware that some products E.g. Genuine Panamas, Straw boaters are made from natural fibres and may vary is in colour and consistency due to the unique way they are produced.

Distance Selling Regulations

Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Olney headwear at any time within 14 days after the day on which the customer receives the goods. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. Made to order or customised goods are exempt from this cancellation right .We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 10 working days.